Tapsayve

FAQ & Troubleshooting

Quick answers to common questions and fixes for the issues people hit most often.

Common questions

Is my data synced between the phone app and the website?

Yes. You use the same account on both, and your expenses, budgets, workspaces, and subscriptions sync automatically. (Custom categories and your default currency are saved per device.)

Do I need to be online?

Logging expenses and using AI features (voice, receipts, insights, chat) needs an internet connection, since the AI runs in the cloud.

Which languages can I speak?

Virtually any, voice logging auto-detects your language, including mixing languages in a sentence. The app's menus are in English.

Does typing an expense use up my limits?

No. Typed and manual entries are unlimited on every plan. Only voice, receipt scans, AI chat, and AI insights are metered.

Login issues

I forgot my password.

There isn't a self-serve reset yet. If you signed up with Google, use Continue with Google. Otherwise email support@tapsayve.com and we'll help you back in.

I can't sign in / “invalid credentials”.

Double-check the email and password. If you first signed up with Google, sign in with Google rather than a password. Make sure you're using the same email across devices.

I signed up but nothing happened.

If email confirmation is on, check your inbox (and spam) for a confirmation link. If it's off, just sign in with your new details.

Receipt scanning issues

I got a “service is busy” message.

The AI was momentarily overloaded. Wait a few seconds and try again, it usually works on the next attempt, and it doesn't use up a scan when it fails.

The scan got some details wrong.

AI does its best, but you're in control, open the expense and edit the amount, date, or category. See Editing an expense.

Nothing happens when I scan.

Make sure the app has camera / photo permission, the receipt is reasonably lit and in focus, and you're online.

I've run out of receipt scans.

You've hit your plan's monthly limit. It resets on your billing day (paid) or the 1st (free), or you can upgrade.

Voice input issues

It didn't catch what I said.

Speak clearly and include the amount (“coffee three fifty”). You can always fix the result by editing the expense afterwards.

The microphone won't record.

Check that the app / browser has microphone permission, then try again. On the web, some browsers require a secure (https) connection.

Can I log more than one expense at once?

Yes, say them in one go (“lunch 10, taxi 6”) and Tapsayve creates a separate entry for each.

Billing questions

Where do I upgrade or cancel?

In the mobile app under Settings → Subscription. Cancellation happens in your App Store or Google Play account; see Cancelling a subscription.

I paid but my plan isn't showing.

Open Settings → Subscription and tap Restore purchases. If it still doesn't appear, give it a minute and reopen the app.

Will cancelling delete my data?

No. You keep everything and simply move to the Free plan at the end of your paid period.

Why did my limits reset on a different day than the 1st?

On a paid plan, allowances reset on your billing day each month, not the calendar 1st. That's normal.

Account-related issues

Can I change my name or email?

Not in-app yet. Email support@tapsayve.com for email changes.

My expenses disappeared after reinstalling.

They're safe in the cloud, make sure you signed back in with the same account (same email, or the same Google account) you used before.

I'm locked out by the app PIN.

The PIN protects the mobile app on your device. If you've forgotten it, reinstalling the app clears the PIN; your cloud data returns when you sign in again.
Still stuck?
Email support@tapsayve.com, we're happy to help.